FAQ

Frequently Asked Questions (FAQ)

What is the Free Shipping method?
Answer: Our Free Shipping method takes approximately 3 to 14 business days to deliver your order. This shipping option is available for all orders at no additional cost.

How long does it take to process an order?
Answer: All orders are processed within 3 business days. Orders are not processed or shipped on weekends or holidays. If there are any delays, we will notify you via email.

Can I track my order?
Answer: Yes, once your order has shipped, you will receive a shipping confirmation email with your tracking number(s). You can track your order through our Tracking System, and the tracking number will be active within 24 hours.

Do you ship internationally?
Answer: Yes, we offer worldwide shipping. If your location is not listed at checkout, please contact us at petpassionofficial01@gmail.com to inquire about shipping options.

What should I do if my order is delayed or lost?
Answer: If you encounter any issues with your delivery, such as a delay or lost package, please contact us at petpassionofficial01@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Will I have to pay customs duties or taxes?
Answer: PetPassion is not responsible for any customs duties, taxes, or fees applied to your order. All such charges are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

Can I change my shipping address after placing an order?
Answer: If you need to change your shipping address, please contact us as soon as possible at petpassionofficial01@gmail.com. We can only make changes to your shipping address before the order has been processed and shipped.

What should I do if I receive a damaged or incorrect item?
Answer: If you receive a damaged or incorrect item, please contact us immediately at petpassionofficial01@gmail.com. We will assist you in resolving the issue promptly, which may include issuing a replacement or refund.

How do I return an item?
Answer: To return an unused and unopened item, please contact us at petpassionofficial01@gmail.com to request a return authorization number and instructions. Follow the provided instructions to return the item securely in its original packaging.

What is your return policy?
Answer: You may return any unused and unopened PetPassion product within 30 days of the purchase date. You are responsible for return shipping costs, and shipping costs are non-refundable. For more details, please refer to our Return and Refund Policy.

How can I contact customer support?
Answer: For any questions or concerns, you can contact us at:
Email: petpassionofficial01@gmail.com
We are here to assist you and ensure a smooth shopping experience.

Do you offer exchanges?
Answer: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at petpassionofficial01@gmail.com.