Return & Refund
Returns
We hope you are satisfied with your PetPassion purchase. If for any reason you are not completely satisfied, you may return any unused and unopened PetPassion product within 30 days of the purchase date. To initiate a return, please contact us at petpassionofficial01@gmail.com with your order number and the reason for the return.
Return Process
- Contact us at petpassionofficial01@gmail.com to request a return.
- We will provide you with a return authorization number and instructions on where to send your return.
- Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Ship your return to the address provided with the return authorization number.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your return, we will inspect the product and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 7 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at petpassionofficial01@gmail.com.
Non-Returnable Items
Certain items are non-returnable. These include:
- Used or opened products
- Items not in their original condition
- Items without a receipt or proof of purchase
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at petpassionofficial01@gmail.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at petpassionofficial01@gmail.com.
By using our site and purchasing our products, you acknowledge that you have read, understood, and agree to our Return and Refund Policy.